Privacy Policy

1. Introduction

Aura Pave (“Aura Pave,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit aurapave.com, request an estimate, communicate with us, or use our asphalt services.

2. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name, phone number, email address, property address, and postal code.
• Information about the services you request, such as sealcoating, crack sealing, asphalt patching, garage ramps, or a property assessment.
• Messages, notes, estimate requests, scheduling preferences, and customer service communications.
• SMS opt-in status and text message communication records, when applicable.

3. How We Use Your Information

We use the information we collect to:

• Respond to estimate requests and schedule property assessments.
• Provide asphalt sealcoating, crack sealing, patching, garage ramp, and related services.
• Contact you about appointments, estimates, scheduling, service updates, and customer support.
• Send service-related calls, emails, or text messages when you have provided your contact information or requested that we contact you.
• Improve our website, customer experience, internal operations, and service quality.
• Protect our business, prevent misuse, and comply with applicable legal obligations.

5. How We Share Information

We do not sell, rent, or trade your personal information. We may share limited information only when necessary to operate our business, such as with:

• Service providers that help operate our website, forms, communications, scheduling, hosting, or business systems.
• Team members, contractors, or service crews who need job details to provide the requested service.
• Legal, regulatory, or safety authorities if required by law or to protect our rights, customers, or business.

6. Website Forms, Hosting & Third-Party Tools

Our website and business systems may use third-party service providers to operate and deliver our services. These may include:

• Cloudflare for website hosting, security, performance, and limited website analytics.
• Formspree for processing estimate and contact-form submissions.
• Google Maps or Google Places for address search and autocomplete features.
• Phone, SMS, email, scheduling, or business-service providers used to communicate with customers and manage service requests.

These providers may process information only as needed to provide services to us, subject to their own privacy terms and legal obligations.

7. Cookies and Tracking

Our website may use cookies, analytics, or similar technologies to help the site function, understand website activity, improve performance, and protect against spam or misuse. You can adjust your browser settings to refuse cookies, but some website features may not work properly.

8. Data Retention

We retain customer and estimate information only as long as reasonably necessary for business, service, recordkeeping, legal, or operational purposes. When information is no longer needed, we may delete, archive, or anonymize it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no internet transmission, website, or storage system can be guaranteed to be completely secure.

10. Your Choices

You may contact us to:

• Request access to information you have provided.
• Ask us to correct inaccurate information.
• Request that we stop contacting you for non-essential communications.
• Opt out of SMS messages by replying “STOP.”

11. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: